Last Updated: 15 August 2026
Welcome to the website of KS Cargo Packers And Movers (“KS Cargo”, “we”, “us”, or “our”). By using this website or requesting our services, you agree to the terms described below.
These terms apply to our packing and moving, house shifting, office relocation, car transportation, bike transportation, goods transportation, commercial transportation, local and interstate moving, and warehousing/storage services.
1. Terms & Conditions
1.1 Our Services
KS Cargo provides packing, moving, relocation, transportation and storage-related services based on the customer’s requirements and the availability of the requested service and route.
Services may include:
- House Shifting
- Office Relocation
- Packing & Moving
- Goods Transportation
- Commercial Goods Transportation
- Car Transportation
- Bike Transportation
- Local & Interstate Moving
- Warehousing & Storage
The exact services included in a booking will depend on the quotation, service agreement and requirements discussed with the customer.
1.2 Requesting a Quote
Customers may request a quote through our website, phone, email or other available communication channels.
To provide an appropriate quote, we may request information such as:
- Customer name
- Phone number
- Pickup location
- Destination
- Moving date
- Type of goods or vehicle
- Approximate quantity or load
- Packing requirements
- Special handling requirements
A quote may be revised if the actual requirements differ from the information provided by the customer.
1.3 Pricing
The final price may depend on factors including:
- Pickup and destination locations
- Distance
- Quantity and type of goods
- Vehicle type
- Packing requirements
- Loading and unloading requirements
- Floor/access conditions
- Storage requirements
- Additional services
- Changes requested by the customer
Any additional services or requirements not included in the original quotation may be charged separately.
1.4 Customer Responsibilities
Customers are responsible for providing accurate information about the goods, vehicle, pickup location, destination and service requirements.
Customers should inform KS Cargo in advance about:
- Fragile or valuable items
- Heavy or oversized goods
- Restricted or hazardous items
- Special access requirements
- Items requiring special handling
- Any other condition that may affect transportation
Customers should not hand over prohibited, illegal, hazardous or restricted items without prior written confirmation that KS Cargo is permitted and equipped to handle them.
1.5 Packing & Handling
Where packing services are selected, KS Cargo will provide packing and handling according to the agreed scope of service.
Customers should identify fragile, valuable or specially handled items before packing or transportation begins.
For valuable personal documents, cash, jewellery and other highly valuable personal items, customers are advised to retain possession unless otherwise agreed in writing.
1.6 Transportation & Delivery
Estimated pickup and delivery dates are provided based on the information available at the time of booking.
Actual transportation or delivery may be affected by traffic, weather, road conditions, government restrictions, strikes, natural events, vehicle breakdowns, customer delays or other circumstances outside our reasonable control.
Where such circumstances occur, KS Cargo will make reasonable efforts to coordinate the service and communicate relevant updates.
1.7 Vehicle Transportation
For car and bike transportation, the customer is responsible for providing accurate vehicle details and required documents.
Customers should remove personal belongings from vehicles before transportation unless otherwise agreed.
Vehicle transportation charges and service conditions will depend on the vehicle type, pickup location, destination and transportation requirements.
1.8 Warehousing & Storage
Storage services are subject to availability and the agreed storage period and conditions.
Customers must provide accurate information about the goods being stored. Hazardous, illegal, prohibited or unsuitable goods may not be accepted for storage.
Storage charges, pickup/delivery charges and other applicable charges will be communicated before the service is confirmed.
1.9 Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, website content, service availability, pricing and estimated timelines may change without prior notice.
A website description does not replace the specific terms agreed in a quotation or service confirmation.
2. Privacy Policy
2.1 Information We Collect
When you contact KS Cargo, request a quote or use our website, we may collect information such as:
- Name
- Phone number
- Email address
- Pickup and destination locations
- Moving date
- Service requirements
- Details about goods or vehicles
- Messages or enquiries submitted through our forms
- Website and technical information where collected through cookies or similar technologies
We only request information that is reasonably relevant to providing our services, responding to enquiries, improving our website or fulfilling applicable legal obligations.
2.2 How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide moving or transportation quotations
- Schedule services
- Coordinate pickup and delivery
- Communicate with customers
- Provide customer support
- Process payments where applicable
- Improve our services and website
- Maintain business and transaction records
- Comply with applicable legal requirements
We do not use personal information for purposes unrelated to the services or purposes communicated to you, except where permitted or required by applicable law.
2.3 Sharing of Information
We may share relevant information with service providers, employees, contractors, transportation partners or other parties where reasonably necessary to provide the requested service.
We may also disclose information where required by law, regulation, court order or lawful government request.
We do not intend to sell your personal information to third parties.
2.4 Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and support website analytics or marketing where applicable.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
2.5 Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
2.6 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal or regulatory requirements.
2.7 Your Privacy Rights
Subject to applicable law, you may contact us to request information about the personal data we hold about you, request correction of inaccurate information, or request deletion/withdrawal of consent where applicable.
Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.
For privacy-related requests, contact us using the details below.
3. Cancellation, Return & Refund Policy
Because KS Cargo provides services rather than physical products, conventional product returns generally do not apply.
3.1 Cancellation Before Service
Customers may request cancellation before the scheduled service begins.
Any applicable refund will depend on:
- How much advance notice is provided
- Whether packing or transportation has already been arranged
- Expenses already incurred by KS Cargo
- Any third-party charges
- The specific terms of the quotation or booking
3.2 Cancellation After Service Begins
If a customer cancels after packing, loading, transportation, storage or another service has already started, charges may apply for services already performed and reasonable costs already incurred.
Any eligible balance will be assessed based on the specific circumstances and agreed service terms.
3.3 Customer-Caused Delays
Additional charges may apply where delays, waiting time, failed pickup/delivery attempts or additional trips are caused by:
- Incorrect address or information
- Customer unavailability
- Access restrictions
- Delayed payment
- Additional goods not included in the quotation
- Changes requested after booking
- Other circumstances attributable to the customer
3.4 Service Changes
If you need to change your pickup location, destination, moving date, quantity of goods, vehicle details or other service requirements, please contact KS Cargo as early as possible.
Changes may affect the final price and service availability.
3.5 Refund Processing
Where a refund is approved, it will generally be processed using the applicable payment method or another mutually agreed method.
The time required for the refund to appear in the customer’s account may depend on the payment provider or banking institution.
3.6 Non-Refundable Costs
Where applicable, amounts already paid to third-party service providers, transportation providers, storage facilities or other parties may not be refundable.
Any such costs will be considered when determining the final refund amount.
3.7 Service Issues or Complaints
If you believe that a service was not provided according to the agreed quotation or service terms, please contact us as soon as possible with your booking details and relevant information.
We will review the matter and work with you toward an appropriate resolution in accordance with the applicable service terms and law.
4. Force Majeure
KS Cargo will not be responsible for delays or inability to perform services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, accidents, road closures, government restrictions, strikes, civil disturbances, war, pandemics, vehicle breakdowns or other unforeseen events.
We will make reasonable efforts to resume or complete the service when circumstances permit.
5. Third-Party Links & Services
Our website may contain links to third-party websites, payment providers, maps, social media platforms or other services.
KS Cargo is not responsible for the privacy practices, content or policies of third-party websites. Customers should review the applicable third-party terms and privacy policies before using those services.
6. Intellectual Property
Unless otherwise stated, the content of this website, including text, logos, graphics, images, designs and other materials, belongs to or is used by KS Cargo with appropriate authorization.
You may not reproduce, modify, distribute or commercially use website content without prior permission.
7. Changes To These Policies
KS Cargo may update these Terms & Conditions, Privacy Policy or Refund Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers should review this page periodically for changes.
8. Contact Us
If you have questions regarding our Terms & Conditions, Privacy Policy, cancellations, refunds or services, please contact us:
KS Cargo Packers And Movers
Phone: 9416453027
Email: support@kscargopackers.in
Address: Manimajra, Chandigarh 160101
For service-related enquiries, you can also use our Get a Free Quote form on the website.